Privacy Policy

1. Introduction

3LifeHosting (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video game server hosting services, website, and related products (collectively, the “Services”).

3LifeHosting operates in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

a. Personal Information

We collect personal information that you provide to us when you create an account, purchase hosting services, or contact us for support. This may include:

Name and contact details (email, phone number, address)
Account login credentials (username, password)
Payment and billing information (processed securely via third-party payment providers)
IP address and connection data
Server configuration details and logs tied to your account

b. Non-Personal Information

We may also collect non-identifying information such as:

Browser type, device, and operating system
Server performance and uptime data
Game log and usage statistics
Aggregated analytics to improve our services

3. How We Use Your Information

3LifeHosting uses collected information to:

Provide, manage, and maintain game server hosting services
Create and manage user accounts
Process and verify payments
Deliver technical support and customer service
Improve and optimize our website and services
Communicate updates, offers, and service notifications
Prevent fraudulent activity and ensure compliance with our Terms of Service
Meet legal and regulatory obligations

4. DDoS Protection and Network Monitoring

To ensure the stability, security, and reliability of our hosting environment, 3LifeHosting implements Distributed Denial of Service (DDoS) protection and continuous network monitoring.

These systems automatically analyze traffic patterns and may temporarily collect technical data such as IP addresses, connection logs, and network activity. This data is used solely to:

Detect and mitigate malicious traffic or cyberattacks
Maintain optimal server performance and uptime
Protect the integrity of our infrastructure and other customers

All monitoring data is handled in compliance with Alberta’s privacy laws and retained only as long as necessary for security and diagnostic purposes.

5. Disclosure of Information

We may share personal information only in the following situations:

Service Providers: With trusted third parties assisting in payment processing, data storage, customer support, and server infrastructure.
Legal Requirements: When required by law, regulation, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of our business, information may be transferred under the same privacy protections.

We do not sell, rent, or trade personal information to third parties.

6. Data Storage and Security

Your information is stored securely on servers located in Canada and other jurisdictions with comparable privacy protections. 3LifeHosting uses encryption, firewalls, secure access controls, and regular audits to protect your data from unauthorized access or misuse.

While we take reasonable measures to protect your information, no system is completely secure. You are responsible for keeping your account credentials confidential.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, it is securely deleted or anonymized.

8. Your Rights and Choices

Under Alberta’s PIPA, you have the right to:

Access your personal information held by us
Request corrections to inaccurate information
Withdraw consent for certain uses or disclosures
Request deletion of personal information (subject to legal obligations)

To exercise your rights, please contact us using the details in Section 12.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

Keep you logged in
Store preferences
Analyze site usage and improve performance

You can disable cookies in your browser settings, but this may limit website functionality.

10. Children’s Privacy

3LifeHosting does not knowingly collect personal information from children under 13. If we learn that such information has been provided, we will promptly delete it.

11. International Data Transfers

If data is stored or processed outside of Canada (e.g., via international data centers or providers), we ensure comparable levels of data protection consistent with Canadian privacy standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our Services after updates constitutes acceptance of the changes.

Last Updated: October 27th, 2025