Privacy Policy

1. Introduction

3LifeHosting values privacy and commits to protecting personal information when using our video game server hosting services, website, and related products. We operate under Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

2. Information We Collect

Personal Information

• Name and contact details (email, phone, address)
• Account credentials (username, password)
• Payment and billing information processed through third-party providers
• IP address and connection data
• Server configuration details and logs tied to accounts

Non-Personal Information

• Browser type, device, and operating system
• Server performance and uptime data
• Game logs and usage statistics
• Aggregated analytics

3. How We Use Your Information

We use collected data to:

• Provide and maintain hosting services
• Create and manage accounts
• Process payments
• Deliver technical support
• Improve our website and services
• Communicate updates and notifications
• Prevent fraudulent activity
• Meet legal obligations

4. DDoS Protection and Network Monitoring

3LifeHosting implements automatic DDoS protection and network monitoring systems. These analyze traffic patterns and temporarily collect technical data including IP addresses and network activity to detect malicious traffic, maintain performance, and protect infrastructure.

5. Disclosure of Information

Information may be shared with:

• Service providers assisting with payments, storage, support, and infrastructure
• Legal authorities when required by law
• Acquiring parties in mergers or acquisitions

We do not sell, rent, or trade personal information to third parties.

6. Data Storage and Security

Information is stored securely on Canadian servers using encryption, firewalls, and secure access controls. Users remain responsible for keeping account credentials confidential.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements, then securely deleted or anonymized.

8. Your Rights and Choices

Under Alberta's PIPA, you may:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent for certain uses
• Request deletion (subject to legal obligations)

9. Cookies and Tracking Technologies

Our website uses cookies to maintain login sessions, store preferences, and analyze usage. You can disable cookies in your browser settings, though this may limit functionality.

10. Children's Privacy

3LifeHosting does not knowingly collect information from children under 13 and will promptly delete such data if discovered.

11. International Data Transfers

Data stored internationally receives comparable protection consistent with Canadian privacy standards.

12. Changes to This Privacy Policy

Updates are posted with revised dates. Continued use of our services constitutes acceptance of changes.